Complaints

Anyone who receives a complaint in our schools which is of the nature that the Head Quarter should be involved shall promptly forward it to the Head Quarter´s Dean (in swe Skolchef) for further handling.

Or if the person who complains does not feel adequately helped or if the problem is serious, the student and/or guardian should contact the Head Quarter of the school. The Dean “Skolchef” of the Head Quarter has the duty to investigate and follow up if there have been shortcomings in the school’s organization. In these cases, the complainant should always present his/her comments in a written form. The Dean “Skolchef” will then urgently investigate and follow up on whether or not the matter is handled properly when it comes to the school’s activities for a solution.

The person who makes a complaint to the Principal shall do so in writing.

If necessary, the Head Quarter´s lawyer will provide support in the complaint case. The Dean will send a confirmation to the complaint is received within five working days after the complaint is received. In most cases the Dean ask that the case will be investigated by the principal. The investigation is then considered to have begun.